Effective date: 01 May 2023

This Shipping and Delivery Policy outlines the procedures and expectations regarding the shipping and delivery of products or services purchased through our education website (https://vihaansuccess.com). By making a purchase on the Site, you agree to comply with the terms and conditions stated in this policy. If you do not agree with these terms, please refrain from making a purchase.

• Delivery Method: a. All deliveries of products or services purchased on the Site are primarily conducted through online channels, unless explicitly stated otherwise. b. Upon successful completion of the purchase, you will receive digital access or a downloadable link to the purchased product or service.
• Delivery Timeframe: a. We strive to deliver digital products or services promptly upon purchase. b. You should receive access to or receive the downloadable link for the purchased product or service within 24hrs after the successful completion of your purchase. c. Delays may occur due to technical issues or other unforeseen circumstances. In such cases, we will make reasonable efforts to inform you about the delay and provide an updated delivery timeframe.
• Delivery Confirmation: a. For digital products or services, you will receive a confirmation email containing the necessary instructions and access details. b. It is your responsibility to ensure that the email address provided during the purchase is accurate and accessible. c. Please check your spam or junk folders if you do not receive the confirmation email within the specified timeframe.
• Technical Requirements: a. Some products or services may require specific software, hardware, or technical capabilities to be accessed or used effectively. It is your responsibility to ensure that you meet these requirements. b. We are not responsible for any technical issues or limitations on your end that prevent you from accessing or utilizing the purchased products or services.
• Non-Delivery: a. In the unlikely event that you do not receive access to or the downloadable link for the purchased product or service within the specified timeframe, please contact our customer support team at support@vihaansuccess.com. b. We will investigate the issue and take appropriate measures to resolve it promptly, which may include reissuing access or providing an alternative delivery method.
• Shipping Fees: a. Since the deliveries are primarily conducted online, no shipping fees or charges apply to most purchases made on the Site. b. However, in the exceptional cases where physical products or services requiring shipping are available for purchase, shipping fees and applicable charges will be clearly indicated during the checkout process.
• Shipping Restrictions: a. As our deliveries primarily occur through online channels, there are no geographical restrictions on most purchases made on the Site. b. However, for physical products or services requiring shipping, we may have specific geographical limitations. Such restrictions will be clearly indicated during the checkout process.
• Returns and Refunds: a. Due to the nature of digital products or services, returns and refunds are generally not provided unless explicitly stated otherwise in the product or service description. b. If you encounter any issues with the purchased product or service, please contact our customer support team, and we will make every effort to assist you and resolve the matter to your satisfaction.
• Changes to the Shipping and Delivery Policy: We reserve the right to modify or update this Shipping and Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on the Site.
• Contact Us: If you have any questions or concerns about this Shipping and Delivery Policy, please contact our customer support team at support@vihaansuccess.com.

Last updated: 01 May 2023